We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
To start a return, please message us through our social media platforms or email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first submitting a request will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues / Product Warranty
All physical items come with a 30-day warranty from the time of receipt. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Items to be found defective or damaged after laundering or wear will be at the sole discretion of Stout House. If a brand new item is damaged, something is missing or is otherwise defective, Stout House will pay to ship the item back to our shop, and a replacement, store credit, or refund will be issued at the discretion of the Stout House team.
Undamaged Item Returns
If you would like to return an item within the 30-day timeline, please contact us through our social media or email at email@example.com. We can only accept unused and unprepped items as non-warranty returns. If your return is accepted, you may return the item(s) and a note of the return and the order number to PO Box 3199 Clarksburg WV 26301. Shipping costs will be the responsibility of the returner. Once we receive the unused and still packaged items, we will evaluate them and issue a refund to you as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as our wipe bits), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). In addition, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Gift Cards/Discounts/Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, we cannot guarantee reimbursement from non-working discount codes.
For non-defective or unfulfilled items that you would like to exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All order cancellations will be charged a 20% restocking fee. This includes preorders, custom orders, and in-stock orders.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We cannot refund in any way except to the original payment method. If the original payment method is no longer available, don’t hesitate to get in touch with that card’s issuing bank to see what can be done. Please remember it can take some time for our and your bank or credit card company to process and post the refund to you.