FAQs

You can contact us through the chat bubble on our website, through Facebook Messenger, or email help@stouthousewv.com. We check all three inboxes regularly and try to reply within 2 business days.

Emma - our customer service/social media manager - typically works MWF from 9:30am-2:30pm. If you are needing an answer as soon as possible that is the best time to contact us. If you send us a message outside of those hours, we will try to reply within 24-48 hours.

We are working to have more resources about cloth diapering available on our website for easy access, but we are always happy to help with any questions!

Check out our blog posts through the "Learn" tab or message us through any of the ways listed above and we would be thrilled to chat with you!

When you order an in-stock item, we do our absolute best to have it shipped within 2-3 business days.

Shipping is calculated by weight and the cool people who work for USPS. We do our best to keep rates as low as possible for everyone.

Yes! As long as your country is available at check out we look forward to sending your package out!

Please reach out to help@stouthousewv.com or click the chat bubble in the bottom left hand corner of this screen! Please make sure to include the name on your order and order #.

Oh no! That's no fun at all and totally on us! Reach out to help@stouthousewv.com or click the chat bubble in the bottom left hand corner of this screen and we will get you squared away as soon as possible!

Yes! All items have a 30 day warranty from the day they arrive. For more details click HERE

We hope you've had nothing but the best of experiences with our products and team! You will automatically get an email asking for a review of your items approximately 2 weeks after you receive your order. To leave a store review or review products that you purchased before this feature click HERE

If you would simply like to return an item within the 30 day timeline, please do so by contacting us through our social medias, or through email at help@stouthousewv.com. We can only accept unused and unprepared items as non-warranty returns. If your return is accepted, you may return the item(s), along with a note of the return and the order number, to PO Box 21 Lost Creek WV 26385. Shipping costs will be the responsibility of the returner. Once we receive the unused and still packaged items, we will evaluate them and issue a refund to you as soon as possible. For more info on returns click HERE

Basic care instructions can be found on the labels of most of our products. Because washing cloth is different for everyone our advice is just a starting point and may need to be adjusted based on your families particular situation.

The middle snap on our diapers is compatible with a snap that is on our inserts (sold separately.) The insert, when stuffed inside the pocket diaper, will snap into the diaper, keeping it in place as you straighten it out. It also assists with keeping the insert in place while being worn by the wiggliest of bums!